CHARMORA Privacy policy.

Last updated: November 2025

Charmora (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us online.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide

  • Name

  • Email address

  • Postal and billing address

  • Phone number

  • Payment information (processed securely via third-party providers; we do not store credit card details)

  • Order details and purchase history

Automatically collected information

  • IP address

  • Device and browser type

  • Pages visited and time spent on the site

  • Cookies and tracking technologies (e.g. Squarespace analytics, Meta Pixel, Google Analytics if added)

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Send order confirmations and updates

  • Respond to enquiries or customer service requests

  • Send marketing emails (only if you opt in)

  • Improve website performance, user experience, and product offerings

  • Prevent fraud or misuse of our website

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties who help operate our business, such as:

  • Website hosting (Squarespace)

  • Payment processors (e.g. Stripe, PayPal, Afterpay if used)

  • Email marketing platforms (e.g. Mailchimp, Klaviyo)

  • Shipping and logistics providers (e.g. Australia Post)

  • Analytics tools (e.g. Google Analytics, Meta Pixel)

These providers only receive the information necessary for their services and must keep it confidential.

4. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can choose to disable cookies through your browser settings, though this may affect site functionality.

5. Marketing & Communications

If you subscribe to our mailing list, you may receive:

  • Launch announcements

  • Product updates

  • Promotions and discounts

  • Behind-the-scenes content

You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

6. How We Store & Protect Your Information

We take reasonable steps to keep your personal information secure and protect it from loss, misuse, unauthorised access, or disclosure.

Your information is stored on secure, password-protected platforms. Payment details are encrypted and processed through PCI-compliant providers.

7. Your Rights

Under Australian Privacy Law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw marketing consent at any time

  • Request deletion of your information (unless required for legal reasons)

To make a request, email us at: hellocharmora@gmail.com

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

10. Contact Us

For questions or privacy concerns, please contact:

Charmora
Email: hellocharmora@gmail.com
Sydney, Australia